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Contract Terms and Conditions
Article 1 – Subject of the Contract
By requesting assistance from RITAIR, you automatically accept the Contract Terms and Conditions of OnAir S.r.l. (VAT no. 08219821215).

Article 2 – Mandate and Representation
OnAir S.r.l. is authorized to represent you under a formal mandate with representation, in order to obtain compensations and/or reimbursements under REG. EC 261/04 and the Montreal Convention in case of failure by the airline.

Article 3 – Powers of OnAir S.r.l.
OnAir S.r.l., its delegates, and fiduciaries (Ingenito Law Firm) in specific cases have the right to act on behalf of the Customer, taking all necessary legal measures (both judicial and extrajudicial), until the completion of the action.

Article 4 – Customer Authorizations
The Customer expressly authorizes OnAir S.r.l. to:
• Initiate, conduct, and negotiate on behalf of the Customer and represent them in relation to third parties.
• Use the services of specialized professionals to manage the claim effectively.

Article 5 – Collection of Information
OnAir S.r.l. has the right to obtain all necessary information to manage the claim from the relevant body responsible for applying EC Regulations 261/04, 889/02, and the Montreal Convention, on behalf of the Customer.

Article 6 – Service Limitations
The action of OnAir S.r.l. is limited to the recognition of Monetary Compensation (if applicable under REG. EC 261/04) and does not include claims for damages unless they are properly documented.

Article 7 – Authorization for Recognition and Collection of Funds
The Customer expressly authorizes OnAir S.r.l. or its delegates to accept the sums proposed by the airline and collect them, renouncing any further claims for damages.

Article 8 – Accuracy of Information
The Customer guarantees that the information provided is correct, complete, and truthful.

Article 9 – Fees and Costs
• The handling of the refund request is free of charge. Only in the case of a positive outcome and payment of compensation and/or reimbursement, a 25% commission will be charged on the total amount.
• If the Customer receives payment directly from the airline after submitting the claim via OnAir S.r.l., they are required to inform OnAir S.r.l. and recognize the 25% commission.

Article 10 – Communications from the Airline
If the airline contacts the Customer directly after the claim has been submitted, the Customer must inform OnAir S.r.l. via email (info@ritair.ai).

Article 11 – Payment to the Customer
In the case of a successful claim, OnAir S.r.l. will pay the Customer the sums collected based on the powers granted.

Article 12 – Legal Actions and Costs
• OnAir S.r.l. will bear all legal costs in case of judicial action, including the unified contribution, payment of domiciliary agents, and costs from any potential loss.
• In the case of a positive outcome in the lawsuit, the commission owed by the Customer will be 35%.

Article 13 – Exclusions
The compensation/reimbursement obtained does not include charges related to lawyer fees and court costs, which belong solely to OnAir S.r.l. and its fiduciaries.

Article 14 – Negative Outcome of the Claim
In the event of a claim rejection, the Customer will not incur any costs for handling the case. A claim can also be made on behalf of other passengers, but payment will be made exclusively to the bank account/PayPal account of the passenger. If 12 months pass without receiving any response from the carrier regarding the claim, and no legal action has been taken, the claim will be considered rejected.

Article 15 – Claim Management
The Customer agrees to submit all necessary documentation at least 96 hours before the deadline set by the Montreal Convention (7 days for baggage damage and 21 days for non-delivery). Failure to meet this deadline exempts OnAir S.r.l. from any responsibility.

Article 16 – Responsibility of OnAir S.r.l.
OnAir S.r.l. does not guarantee responses from the airlines. In case of a negative outcome of the claim, the Customer will not incur any handling costs.

Article 17 – Claims on Behalf of Other Passengers
It is possible to file a claim on behalf of other passengers, but the mandate with representation must be signed by the relevant passenger, and payment will only be made to their account.

Article 18 – Applicable Law and Competent Court
The agreement between OnAir S.r.l. and the Customer is governed by Italian law. The Customer declares that the claim has not been entrusted to third parties and that no ongoing or forthcoming legal disputes exist between the Customer and the airline regarding the same matter.
For any dispute related to this contract, the exclusive competent court (with express exclusion of any other potentially applicable) is the Court of Torre Annunziata, without prejudice to OnAir S.r.l.’s right to appeal to any other potentially competent court according to the law.
In case of a contract concluded with a consumer, the competent court will be the one identified by Article 66 bis of Legislative Decree No. 206 of 2005.

Article 19 – Independent Actions by the Customer
In case of advanced legal costs by OnAir S.r.l. to initiate a legal action, the Customer declares that they have not already taken any legal action or assigned other professionals for the management of the same claim. If one of the above conditions occurs, the Customer will be held responsible for any suspensions or interruptions of the procedure, with the obligation to reimburse OnAir S.r.l. for advanced costs and any other damages arising from such actions, in addition to paying the relevant 35% commission.

Article 20 – Consumer’s Right of Withdrawal
If the Customer is a consumer, according to Article 3 of Legislative Decree No. 206 of 2005, they have the right to withdraw from this contract without penalty and without specifying the reason, within fourteen days from the acceptance of these Terms and Conditions.
The right of withdrawal can be exercised by sending a communication within the above term via email to info@ritair.ai.

Article 21 – Communication of No Agreement
Only after receiving an email communication of no agreement, the Customer will be free to entrust the management of the case to third parties. OnAir S.r.l. is released from any responsibility arising from false statements by the Customer regarding the entrusting of the claim to third parties.

Article 22 – Processing of Personal Data
OnAir S.r.l. uses the personal data provided by the Customer to manage the claim effectively and complies with all applicable privacy laws. The Customer consents to the processing of their personal data in accordance with Law 196/03, allowing OnAir S.r.l. to use such data for the management of the claim. Sensitive data is necessary to respond to the requests of the airlines.
I declare to have readed, understood and accepted the Contractual Conditions and
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